Cheatbuster · Policies
Refunds and Search Credits
What happens when a dating profile search returns no matches, fails, or involves a payment problem.
Last updated: October 20, 2026
Credit return or payment refund?
A search credit lets you run a query. Returning a credit restores that allowance in your account; it does not send money to your card. Payment refunds require a separate review. This distinction applies to both Basic and Expanded.
Completed searches with no matches
A completed query consumes one credit whether it finds matches or not. No matches does not automatically qualify for a credit return or payment refund. Check the submitted details and enabled platforms before retrying. A new query uses another credit.
Failed or stuck searches
When a query is marked failed, its credit is returned once. If it remains processing for more than five minutes, reopening your account history or starting a new query triggers recovery. If the balance still looks wrong, contact support with the report ID. Do not repeatedly purchase or submit queries to resolve an unresolved error.
Duplicate charges, missing credits and non-delivery
Ask support to review duplicate payments, an amount you did not authorize, purchased credits that never appeared, or technical problems that prevented delivery. We check the payment and service records before determining the appropriate correction or refund. A checkout redirect alone does not confirm payment; credits are added after payment confirmation.
Unused credits and other requests
There is no automatic cash-refund mechanism for unused credits or completed results. Contact support to request a review of your circumstances. Refund eligibility remains subject to the purchase information and applicable consumer law; this policy does not exclude mandatory cancellation or refund rights.
How to request a review
Use the Contact page or email support@cheat-buster.online from the email used for your purchase. Include the order ID, date, amount and currency, a short description, and any relevant report ID. A redacted receipt can help. Never send your password, full card number or security code.
After a refund is approved
An approved payment refund is handled through the payment provider, normally to the original payment method. Posting time depends on the provider and your bank. There is no guaranteed processing deadline stated here; ask support for the status of your particular request. A search-credit adjustment may appear separately from a payment refund.
No recurring billing to cancel
Basic and Expanded are one-time purchases. There is no automatic refill or renewal. Monitoring is planned and cannot currently be purchased, so there is no active monitoring subscription to cancel through this service.